Please review our decanting, return, exchange, and refill policies before placing your order.
01
Terms & conditions
To provide the best possible experience, we may allow perfume bottles to rest before decanting when necessary. Fragrance brands sometimes reformulate their products, which can affect performance or scent profile across different batches. Our responsibility is to ensure that our perfumes are authentic and that every order is packaged securely to minimise the risk of damage during delivery.
We extract each perfume using a separate syringe to prevent dilution or cross-contamination. Every decant is filled to the exact size ordered.
If you have concerns about our decanting process, you may request a video of your specific order. False or fraudulent claims made after an order has been received will not qualify for a refund or exchange.
02
Returns & exchanges
What if I receive the wrong or a damaged product?
We will exchange the product or issue a refund.
How can I claim a refund for a damaged product?
Send us clear proof of the damage within 12 hours of receiving your order.
What if I do not like the perfume?
We recommend trying a smaller size, such as 2 mL, before purchasing a larger size. We cannot accept a return once a bottle has been opened or used.
Can I get a refill if I return empty bottles?
Yes. You will receive a discount on your refill order when you return at least five empty 5 mL bottles.
By placing an order, you confirm that you have read and agreed to these terms and conditions.